Service Terms

Welcome to Skin Matology. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our site.

1. General

  • – These Terms apply to all users of the website, including browsers, customers, and merchants
  • – By using our site, you confirm that you are at least the age of majority in your jurisdiction or have permission from a guardian
  • – We reserve the right to update or change these Terms at any time

2. Products & Services

  • – All products are subject to availability
  • – We reserve the right to limit quantities or discontinue products at any time
  • – We strive to display product descriptions and images as accurately as possible, but we do not guarantee exact color or appearance on all devices

3. Pricing & Payments

  • – All prices are listed in South African Rand (ZAR) unless stated otherwise
  • – Prices are subject to change without notice
  • – We reserve the right to refuse or cancel any order at our discretion
  • – Payments are processed securely through third-party payment providers

4. Orders & Accuracy of Information

You agree to provide:

  • – Accurate billing and shipping information
  • – A valid email address and contact details

We are not responsible for delays or losses caused by incorrect information provided by the customer.

5. Shipping & Delivery

  • – Delivery times are estimates and may vary
  • – Skin Matology is not responsible for delays caused by courier services
  • – Risk of loss passes to the customer upon delivery

Please refer to our Shipping & Delivery Policy for full details.

6. Returns & Refunds

  • – Returns are only accepted under specific conditions (e.g., damaged or incorrect items)
  • – Due to hygiene reasons, opened skincare products cannot be returned

Please refer to our Returns & Refunds Policy for full details.

7. Intellectual Property

  • – All content on this website (text, images, logos, branding) is the property of Skin Matology
  • – You may not copy, reproduce, or use any content without prior written permission

8. Prohibited Uses

You may not use our website:

  • – For unlawful or fraudulent purposes
  • – To violate any laws or regulations
  • – To transmit harmful code or disrupt website functionality
  • – To exploit or misuse our services

9. Limitation of Liability

Skin Matology shall not be held liable for:

  • – Any indirect, incidental, or consequential damages
  • – Allergic reactions or adverse effects from product use

Customers are responsible for:

  • – Reviewing ingredient lists
  • – Conducting patch tests before use

10. Indemnification

You agree to indemnify and hold harmless Skin Matology from any claims, damages, or expenses arising from your use of the website or violation of these Terms.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

12. Governing Law

These Terms are governed by the laws of South Africa.
Any disputes will be subject to the jurisdiction of South African courts.

13. Termination

We reserve the right to suspend or terminate your access to the website at any time, without notice, if you violate these Terms.

14. Contact Information

For any questions regarding these Terms, please contact us:

Email: support@skinmatology.co.za
Response Time: 24–48 hours (business days)