Shipping Policy

At Skin Matology, we aim to deliver your skincare essentials quickly, safely, and efficiently.

1. Processing Time

  • – All orders are processed within 1–3 business days
  • – Orders are not processed on weekends or public holidays
  • – During peak periods (sales, holidays), processing times may be slightly delayed

Once your order has been processed, you will receive a confirmation email with tracking details

2. Shipping Methods & Delivery Times

We currently ship nationwide across South Africa

Estimated delivery times:

  • – Major Cities: 2–4 business days
  • – Regional Areas: 3–6 business days

Please note that delivery times are estimates and may vary depending on your location and courier services.

3. Shipping Fees

  • – Shipping fees are calculated at checkout based on your location
  • – We may offer free shipping promotions from time to time

4. Order Tracking

Once your order has been dispatched:

  • – You will receive a tracking number via email
  • – You can track your parcel directly through the courier’s website

5. Delivery Delays

While we strive to meet delivery timelines, delays may occur due to:

  • – High order volumes
  • – Weather conditions
  • – Courier service disruptions

Skin Matology is not responsible for delays caused by third-party couriers, but we will assist in tracking your order where possible.

6. Incorrect Address

Please ensure your delivery details are correct at checkout.

Skin Matology will not be responsible for:

  • – Orders delivered to incorrect addresses provided by the customer
  • – Delays or losses due to incorrect information

7. Failed Deliveries

If delivery is unsuccessful:

  • – The courier may attempt redelivery or contact you
  • – If the parcel is returned to us, additional shipping fees may apply for re-delivery

8. Damaged Parcels

If your order arrives damaged:

  • – Contact us within 48 hours of delivery
  • – Provide your order number and photos
  • – We will assist you in resolving the issue promptly

9. Contact Us

For any shipping-related queries, please contact us:

Email: support@skinmatology.co.za
Response Time: Within 24–48 hours (business days)

Important Note

Skin Matology reserves the right to update this policy at any time without prior notice.