Privacy Policy

At Skin Matology, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our website, we may collect the following types of personal information:

a. Personal Information

  • – Full name
  • – Email address
  • – Phone number
  • – Shipping and billing address

b. Payment Information

  • – Payment details are processed securely through third-party payment providers
  • – We do not store your card or banking details

c. Technical Information

  • – IP address
  • – Browser type and device information
  • – Pages visited and browsing behavior (via cookies)

2. How We Use Your Information

We use your information to:

  • – Process and deliver your orders
  • – Communicate with you regarding your purchases
  • – Provide customer support
  • – Improve our website, products, and services
  • – Send promotional emails (only if you opt-in)

3. Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share your information with:

  • – Payment processors (to securely complete transactions)
  • – Courier services (to deliver your orders)
  • – Service providers that help operate our website

All third parties are required to keep your information secure and confidential.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • – Enhance your browsing experience
  • – Understand how visitors use our site
  • – Improve functionality and performance

You can choose to disable cookies through your browser settings.

5. Data Security

We take reasonable steps to protect your personal information by:

  • – Using secure servers and encryption
  • – Limiting access to authorized personnel only

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (POPIA Compliance)

As a South African customer, you have the right to:

  • – Access the personal information we hold about you
  • – Request correction or deletion of your data
  • – Object to the processing of your personal information
  • – Withdraw consent at any time

To exercise these rights, please contact us using the details below.

7. Retention of Information

We retain your personal information only as long as necessary to:

  • – Fulfill your orders
  • – Comply with legal and regulatory obligations

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

Skin Matology reserves the right to update this Privacy Policy at any time.
Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: support@skinmatology.co.za
Response Time: 24–48 hours (business days)

 

Effective Date

This Privacy Policy is effective as of 30 March 2026