Return Policy

At Skin Matology, we are committed to providing high-quality skincare products that meet your expectations. Due to the nature of our products, we maintain strict hygiene and safety standards.

1. Returns Eligibility

We only accept returns under the following conditions:

  • –  The item was received damaged, defective, or incorrect
  • – The return request is made within 7 days of delivery
  • – The product is unused, unopened, and in its original packaging

Unfortunately, we cannot accept returns for:

  • – Opened or used products
  • – Products purchased on sale or promotion
  • – Change-of-mind purchases due to hygiene reasons

2. Damaged or Incorrect Items

If you receive a damaged, faulty, or incorrect item:

  • – Contact us within 48 hours of delivery
  • – Provide your order number and clear photos of the item(s)
  • – Our team will assess and arrange a replacement or refund

3. Refunds Process

Once your return is approved:

  • – Refunds will be processed to your original payment method
  • – Please allow 5–10 business days for the refund to reflect
  • – Shipping fees are non-refundable, unless the error was on our side

4. Exchanges

We currently do not offer direct exchanges.
If you need a different item, we recommend:

  1. 1. Requesting a return (if eligible)
  2. 2. Placing a new order

5. Return Shipping

  • – Customers are responsible for return shipping costs unless:
    • The item is defective, damaged, or incorrect
  • – We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items

6. Non-Returnable Items

For safety and hygiene reasons, the following items are non-returnable:

  • – Opened skincare products
  • – Used items
  • – Gift cards

7. Contact Us

For all return and refund requests, please contact us:

Email: support@skinmatology.co.za
Response Time: Within 24–48 hours (business days)

Important Note

Skin Matology reserves the right to decline returns that do not meet the above conditions.