Delivery ~

Order Tracking

Order Tracking

To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Skin Matology Shipping Information

We offer FREE Standard 3 Day Standard Shipping on all South African orders R2000 and over (excluding taxes).
We do not offer International Shipping yet.


All orders are shipped from the Johannesburg and transacted in Rands.

Standard 3 Day Shipping

(Orders R2000 & Over)
Free
3-5 Day Shipping
R100
5-7 Day Shipping
R100 (Outskirt areas only)

Pre-order and back-ordered items

If your order contains pre-order or back-ordered items, we will ship items as soon as they are available. We cannot split or combine any orders. If you have any questions, please contact our customer service department at info@skinmatology.com or call us at 079-239-2485

Shipping costs + delivery times

Orders must be placed by 12pm to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday – Friday.

Orders must be placed by 12pm Monday – Friday to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday and Friday. Skin-Matology offers FREE Standard 3 Day Standard Shipping on all orders R2000 and over (excluding taxes) —no promotion code needed. For shipments totaling less than R2000, there is a delivery charge of R100 for Standard 3 Day Shipping.

Tracking orders

When your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, and your tracking number. To track an order on skin-matology.co.za, sign in to access My Account that will contain your order information. You can also contact Skin-Matology Customer Service to track your order.

For more information or questions, please contact Jolie Customer Service via email info@skin-matology.co.za or via phone at 079-239-2485. Operating hours are 24 hours a day, 7 days a week, excluding holidays.